Our Era Of Fanaticism; We’re All Trolls

I can’t imagine living in an Internetless era. I’m privileged to have had the Internet even at ridiculous dial-up speeds. Aaah those early days. Blessed are you if you have no clue what dial-up internet is. I love the Internet and the resource it is and can help provide. I’m also a fan of online […]

For Goodness’ Sake

While driving today, I overtook a man with a little girl for a passenger. I assumed it what his daughter. And then wondered if she was. The reason this is noteworthy? He was texting while driving. The little girl was not buckled and had her head out the rolled down window. I was angry and […]

So Much To Do, What To Do?

Most people are more pensive at the end of one and the start of another. Somehow the new year mysteriously brings with it some page turning abilities. In a seeming instant things we thought impossible or we failed at in the previous one, are possible. Teams, leaders and individuals imagine their heaven. They see themselves […]

Reasons For Bad Customer Experiences

Every now and then bad customer experiences happen. I’d like to believe no (sane) organisation goes out of its way to deliver these. I’m lucky that this doesn’t happen to me often but when it does it feels like I’m being back paid. One of these not so nice experiences got me to write down […]

The Rallying Point

Early in the movie, Saving Private Ryan, is a┬ámoment when soldiers attempt to beach at Normandy. Many soldiers take a bullet and don’t make it to shore. Dead in the water. The living soldiers are taking heavy fire. Then there’s the moment, a soldier asks John H, Miller (played by Tom Hanks), “What should we […]