On Great Customer Care And Support

One of the biggest and worst reasons businesses fold is bad customer care and or support. One of my pet peeves is bad customer care. The last three words of the last sentence should never exist in the same sentence, but sadly they do. I had one of the least desirable customer experiences. We moved […]

My One Word For 2018

This might be cliché, but I don’t care: I’m not where I want to be but I’m glad I’m not where I used to be. Revising philosophies isn’t as scary as it used to be. (There’s one thing I fear more than anything else.) I’d like to believe that I’ve been changing my mind for […]

Changing Your Mind As A Virtue

“Changing mind as a virtue” is something I don’t remember ever hearing. People have spoken about it as their own prerogative. I’ve mostly come across a changing of one’s mind talked about as a weakness. A lack of backbone and captivity to whim. Changing your mind as a virtue is terribly undermined. Not doing so […]

Some Thoughts On What Makes Leaders Better

One of the reasons I blog is to get better as a leader. A commitment to growth is critical for every leader. Not only that but to also have an intentional plan to get better and grow. When leaders grow, or get better, so do their teams and organisations. When teams and organisations get better, […]