So, you’ve had a bad customer experience. Some people I’ve asked say they don’t engage the company or organisations. Others say they do. I got mixed responses with most people expressing the need to speak up. You should speak up when you’ve had a bad experience from a service provider for two simple reasons. The first is that when you make them aware, you give them an opportunity to get better. The other reason: if you protest by taking your business elsewhere, people will lose jobs. So, how to complain about a bad customer experience in a helpful way?
This might be cliché, but I don’t care: I’m not where I want to be but I’m glad I’m not where I used to be. Revising philosophies isn’t as scary as it used to be. (There’s one thing I fear more than anything else.) I’d like to believe that I’ve been changing my mind for the better. Sometimes I look back at things I’ve done and who I was, and wonder, “What was I thinking?”. I hope this is a good sign of maturing.
“Changing mind as a virtue” is something I don’t remember ever hearing. People have spoken about it as their own prerogative. I’ve mostly come across a changing of one’s mind talked about as a weakness. A lack of backbone and captivity to whim. Changing your mind as a virtue is terribly undermined. Not doing so can be the fruit of pride and not a reflection of strength and wisdom.
My digital life and self, feel overwhelmed. This happens from time to time. It is usually a result of spending a lot of time looking at screens. You know the exercise — scroll, double tap, type and do it all over again. This isn’t the first time I’ve come to this point. I’ve been thinking about what I’ve done in the past when digital sucks life out of your life.
One of the reasons I blog is to get better as a leader. A commitment to growth is critical for every leader. Not only that but to also have an intentional plan to get better and grow. When leaders grow, or get better, so do their teams and organisations. When teams and organisations get better, so does their impact. I recently had a discussion with Anton: ” What makes leaders better?”