Why I Thought It Was Important To Appear In Court

Three years ago I was robbed at gun point. One of the most dramatic stories I have to tell. Shortly before it all “went down” I had a sense something unsavoury was about to happen. Somehow that ‘knowing in my knower’ anchored me. I didn’t freak out when it was all going down. As luck […]

Truth As A Personal Compass And Means Of Changing The World

“On truth as a personal compass and means of changing the world” as a title already sounds somewhat philosophical. A topic that seems evasive as its subject. What does it even mean? And, what is truth, anyway. Many philosophers and normal people since the beginning of humanity have wrestled with what truth is. No doubt […]

The Nature Of Legacies – Remembering People

It’s about a year since Ahmed “Kathy” Kathrada passed away. Kathy fought apartheid alongside icons like Nelson Mandela. Mandela, South Africa and the world at large held Kathy in high esteem. I write this shortly after reading breaking news of Winnie Madikizela-Mandela‘s passing. Winnie fought apartheid. Her and Nelson were married at some point. She […]

Tips And Ideas For Creating Understanding In Diversity

The world is a big and small place, all at the same time. Beyond the geography, it is vast in diversity. The Internet and means of transport obliterated time and geographic divides. We now get to meet more people from places and cultures than generations before us. As a result, we’re all talking but don’t always […]

Exposing Elusive System Failure

I’ve just had an experience with a service provider I felt I couldn’t articulate well. After a rant to my wife and further thinking, I came up with the phrase: “elusive system failure”. Yep, like most systems when it comes to customer care, it barely serves or saves the customer. At least that’s how I feel […]