Exposing Elusive System Failure

I’ve just had an experience with a service provider I felt I couldn’t articulate well. After a rant to my wife and further thinking, I came up with the phrase: “elusive system failure”. Yep, like most systems when it comes to customer care, it barely serves or saves the customer. At least that’s how I feel […]

On The Rest Of My Life

Milestones often trigger reflection. At least for me. I don’t know if I can call today a milestone. Perhaps it is more like the inevitable we all can’t and never will escape. Sounds gloomy, right? Not really. To put it modestly, we all advance in years. Our responses to experiences in the past, are our reality today. […]

Why You Shouldn’t Be Sneaky To Make A Sale

I’m a diligent shopper. I’m that guy who reads every word of contracts. I read manuals. Information empowers. It is even more helpful when you know where it applies. We often fall victim when information is withheld by those claiming to serve us. Not only can we be victims, we can also be the perpetrators.

Learning From The Evolution Of Michael Jackson

One of the most iconic artists of the last few decades is undoubtedly Michael Jackson. Dubbed, “The King of Pop”, he entertained, influenced and inspired generations. The evolution of Michael Jackson influenced culture. Makes me think…

On Life And Leadership Heretic

Articulated or not, everyone, blogger, enterprise and such, have some sort of tag line. Something, other than their name that give an idea what they’re about. At the time of writing this, it’s been at least six years I’ve blogged in a consistent way. A few people have spoken to me on life and leadership heretic tag.