Compelling vision sounds utopian. It should be. Vision that stirs hearts and inspires action is grand. The kinds of vision I’m talking about can even sound almost impossible. It’s vivid. This clarity is one of the reasons for frustration not only in the face of defeat but in small wins too. Defeat, and sometimes small wins, are part of the journey. We can expect them on the way to our preferred future.
Three years ago I was robbed at gun point. One of the most dramatic stories I have to tell. Shortly before it all “went down” I had a sense something unsavoury was about to happen. Somehow that ‘knowing in my knower’ anchored me. I didn’t freak out when it was all going down. As luck would have it, the police weren’t too far, and some people managed to help apprehend one of the perpetrators. The police carted him off to their shop. His accomplices got away. Fortunately, the perp caught is the one who had my MacBook Pro.
It’s about a year since Ahmed “Kathy” Kathrada passed away. Kathy fought apartheid alongside icons like Nelson Mandela. Mandela, South Africa and the world at large held Kathy in high esteem. I write this shortly after reading breaking news of Winnie Madikizela-Mandela‘s passing. Winnie fought apartheid. Her and Nelson were married at some point. She was 81.
For some reason I was thinking about the anniversary of Kathy’s death when I saw the news about Winnie. Hence the references to them. When Nelson Mandela passed away I thought about what makes a great legacy. I wrote some of my thoughts here. Thinking about Kathy and Winnie, again, made me think about the nature of legacies and how we remember people.
So, you’ve had a bad customer experience. Some people I’ve asked say they don’t engage the company or organisations. Others say they do. I got mixed responses with most people expressing the need to speak up. You should speak up when you’ve had a bad experience from a service provider for two simple reasons. The first is that when you make them aware, you give them an opportunity to get better. The other reason: if you protest by taking your business elsewhere, people will lose jobs. So, how to complain about a bad customer experience in a helpful way?
This might be cliché, but I don’t care: I’m not where I want to be but I’m glad I’m not where I used to be. Revising philosophies isn’t as scary as it used to be. (There’s one thing I fear more than anything else.) I’d like to believe that I’ve been changing my mind for the better. Sometimes I look back at things I’ve done and who I was, and wonder, “What was I thinking?”. I hope this is a good sign of maturing.