So, you’ve had a bad customer experience. Some people I’ve asked say they don’t engage the company or organisations. Others say they do. I got mixed responses with most people expressing the need to speak up. You should speak up when you’ve had a bad experience from a service provider for two simple reasons. The first is that when you make them aware, you give them an opportunity to get better. The other reason: if you protest by taking your business elsewhere, people will lose jobs. So, how to complain about a bad customer experience in a helpful way?
One of the biggest and worst reasons businesses fold is bad customer care and or support. One of my pet peeves is bad customer care. The last three words of the last sentence should never exist in the same sentence, but sadly they do. I had one of the least desirable customer experiences. We moved to a new house and have been trying to move our DSL line for a while now.
This might be cliché, but I don’t care: I’m not where I want to be but I’m glad I’m not where I used to be. Revising philosophies isn’t as scary as it used to be. (There’s one thing I fear more than anything else.) I’d like to believe that I’ve been changing my mind for the better. Sometimes I look back at things I’ve done and who I was, and wonder, “What was I thinking?”. I hope this is a good sign of maturing.
“Changing mind as a virtue” is something I don’t remember ever hearing. People have spoken about it as their own prerogative. I’ve mostly come across a changing of one’s mind talked about as a weakness. A lack of backbone and captivity to whim. Changing your mind as a virtue is terribly undermined. Not doing so can be the fruit of pride and not a reflection of strength and wisdom.
Planning is about anticipating things. By doing it, dare to create the future before it arrives. Planning is how we predict the future — a way of anticipating what it will need or demand. While there are many things we prepare to come our way, there will always be the unexpected. In both life and leadership, dealing with the unexpected is inevitable.