I’ve just had an experience with a service provider I felt I couldn’t articulate well. After a rant to my wife and further thinking, I came up with the phrase: “elusive system failure”. Yep, like most systems when it comes to customer care, it barely serves or saves the customer. At least that’s how I feel right now. The irony is that the very systems put in place to help me, as a customer became the thing that kept me out.
No matter how you strive to be objective, you are biased. So am I. Our personalities, the way we’re brought up and even ego, contribute to our biases. Life and leadership decisions we make will be coloured by them. Our views and perceptions are filtered through them. Our biases are the lenses through which we see. What are the best ways to deal with our biases? Let’s start with the cost.
I’ve never met anyone or organisation with no dream or aspiration. Leaders I meet are usually brimming with hope, dreams and goals. Of course this doesn’t mean they don’t have their bouts with despondency and challenges. Recent conversations and observations highlighted how there’s sometimes a disconnect. As a team, individuals or organisation, here are two obvious ways you shut yourself down before you start.
The privilege of leading is not without its challenges. Leadership is a mantle that can weigh heavy and in some instances, even crush those who bear it. The thing is, leaders are held to higher standards. You can’t be a leader without being some things or expecting certain focus on you. There are luxuries leaders can never have.
In both life and leadership, the picture or dream we have for our lives and enterprise is grand. I’m yet to meet an honest person who says they want little or nothing out of life. If we all dreamt untethered by disillusionment, failure, and life’s other realities, something grand would emerge. In their purest, our dreams are big. The haunting, perhaps even taunting question, is “how to live your big dreams everyday?”