One of the reasons I blog is to get better as a leader. A commitment to growth is critical for every leader. Not only that but to also have an intentional plan to get better and grow. When leaders grow, or get better, so do their teams and organisations. When teams and organisations get better, so does their impact. I recently had a discussion with Anton: ” What makes leaders better?”
The world is a big and small place, all at the same time. Beyond the geography, it is vast in diversity. The Internet and other means of transport obliterated time and geographic divides. As a result, we’re all talking but not always mean the same thing. We now get to meet people from places and cultures than generations before us. This makes creating understanding in diversity critical.
Who would’ve imagined that “productivity” would be an industry? Goals, outcomes, deadlines, whatever you call them, are an inherent, inescapable way of life and leadership. We set goals for ourselves as individuals, teams, organisations. Despite this, it is important to just dream. I’m not talking about the, “In a perfect world…” brainstorming. I mean simple, plain, dreaming. Dreaming to no particular end.
I’d shied away from continually defining or, should I say, redefining leadership? After all, who am I to challenge the big voices in history and present culture? Then again, why shouldn’t I be doing that? Why shouldn’t you be doing that? Redefining leadership is something that we all need to be doing. If we continue to revisit technology and culture, why can’t leadership be included in the mix?
I’ve just had an experience with a service provider I felt I couldn’t articulate well. After a rant to my wife and further thinking, I came up with the phrase: “elusive system failure”. Yep, like most systems when it comes to customer care, it barely serves or saves the customer. At least that’s how I feel right now. The irony is that the very systems put in place to help me, as a customer became the thing that kept me out.