On Being Picked And Picking Others

I grew up playing cricket, soccer and rugby–team sports. And, when we played in the hood this meant having teams. By some unwritten universal rule, the two best players became captains. And, their task started with picking who would be on their team. There are many ghosts of crushed egos and self-esteems in playgrounds all […]

Decoding Empathy

“Empathy is something unfair until we’re the ones who need it.” I read something along these lines a couple of days ago. I happen to read that when I was halfway through series 2 of Dissect Podcast. The superb deconstruction of Kanye West’s album, “A Dark Twisted Fantasy” by Cole Cuchna renewed my appreciation of […]

For Goodness’ Sake

While driving today, I overtook a man with a little girl for a passenger. I assumed it what his daughter. And then wondered if she was. The reason this is noteworthy? He was texting while driving. The little girl was not buckled and had her head out the rolled down window. I was angry and […]

So Much To Do, What To Do?

Most people are more pensive at the end of one and the start of another. Somehow the new year mysteriously brings with it some page turning abilities. In a seeming instant things we thought impossible or we failed at in the previous one, are possible. Teams, leaders and individuals imagine their heaven. They see themselves […]

Reasons For Bad Customer Experiences

Every now and then bad customer experiences happen. I’d like to believe no (sane) organisation goes out of its way to deliver these. I’m lucky that this doesn’t happen to me often but when it does it feels like I’m being back paid. One of these not so nice experiences got me to write down […]