Most people are more pensive at the end of one and the start of another. Somehow the new year mysteriously brings with it some page turning abilities. In a seeming instant things we thought impossible or we failed at in the previous one, are possible. Teams, leaders and individuals imagine their heaven. They see themselves …
Tag Archives: Leadership
Reasons For Bad Customer Experiences
Every now and then bad customer experiences happen. I’d like to believe no (sane) organisation goes out of its way to deliver these. I’m lucky that this doesn’t happen to me often but when it does it feels like I’m being back paid. One of these not so nice experiences got me to write down …
The Rallying Point
Early in the movie, Saving Private Ryan, is a moment when soldiers attempt to beach at Normandy. Many soldiers take a bullet and don’t make it to shore. Dead in the water. The living soldiers are taking heavy fire. Then there’s the moment, a soldier asks John H, Miller (played by Tom Hanks), “What should we …
Better Is Good
Compelling vision sounds utopian. It should be. Vision that stirs hearts and inspires action is grand. The kinds of vision I’m talking about can even sound almost impossible. It’s vivid. This clarity is one of the reasons for frustration not only in the face of defeat but in small wins too. Defeat, and sometimes small …
The One I Ask, “Why Am I Doing This?” [Vlog Episode 04]
If you’ve every attempted anything you’ve had moments where you’ve questioned why you’re doing what you’re doing. The way you ask the question matters. You could be asking yourself to remind yourself. And, you could also be “asking” out of frustration. Even on the cusp on giving up. This vlog episode was sort of a …
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