The Rallying Point

Early in the movie, Saving Private Ryan, is a┬ámoment when soldiers attempt to beach at Normandy. Many soldiers take a bullet and don’t make it to shore. Dead in the water. The living soldiers are taking heavy fire. Then there’s the moment, a soldier asks John H, Miller (played by Tom Hanks), “What should we […]

Better Is Good

Compelling vision sounds utopian. It should be. Vision that stirs hearts and inspires action is grand. The kinds of vision I’m talking about can even sound almost impossible. It’s vivid. This clarity is one of the reasons for frustration not only in the face of defeat but in small wins too. Defeat, and sometimes small […]

The One I Ask, “Why Am I Doing This?” [Vlog Episode 04]

If you’ve every attempted anything you’ve had moments where you’ve questioned why you’re doing what you’re doing. The way you ask the question matters. You could be asking yourself to remind yourself. And, you could also be “asking” out of frustration. Even on the cusp on giving up. This vlog episode was sort of a […]

Need For A Healthy Cynicism Of Leadership

I wrote about what to do when those you look up to let you down a while ago. One of the most obvious things in that post hides in plain sight. In the title of the post. Do you see it? The thing I’m talking about is the fact that leaders or heroes can let […]

Exposing Elusive System Failure

I’ve just had an experience with a service provider I felt I couldn’t articulate well. After a rant to my wife and further thinking, I came up with the phrase: “elusive system failure”. Yep, like most systems when it comes to customer care, it barely serves or saves the customer. At least that’s how I feel […]