One of the biggest and worst reasons businesses fold is bad customer care and or support. One of my pet peeves is bad customer care. The last three words of the last sentence should never exist in the same sentence, but sadly they do. I had one of the least desirable customer experiences. We moved to a new house and have been trying to move our DSL line for a while now.
When the longstanding debate on whether management and leadership are different, it is normally in favor of one. It is, most of the times, a way to knock either in exaltation of the other. This post is not to serve that purpose. It is to highlight the differences and perhaps, a little more. Leadership defines … Continue reading Leadership And Management: There IS A Difference