So, you’ve had a bad customer experience. Some people I’ve asked say they don’t engage the company or organisations. Others say they do. I got mixed responses with most people expressing the need to speak up. You should speak up when you’ve had a bad experience from a service provider for two simple reasons. The first is that when you make them aware, you give them an opportunity to get better. The other reason: if you protest by taking your business elsewhere, people will lose jobs. So, how to complain about a bad customer experience in a helpful way?
One of the biggest and worst reasons businesses fold is bad customer care and or support. One of my pet peeves is bad customer care. The last three words of the last sentence should never exist in the same sentence, but sadly they do. I had one of the least desirable customer experiences. We moved to a new house and have been trying to move our DSL line for a while now.
I’m a diligent shopper. I’m that guy who reads every word of contracts. I read manuals. Information empowers. It is even more helpful when you know where it applies. We often fall victim when information is withheld by those claiming to serve us. Not only can we be victims, we can also be the perpetrators.
I just discovered that 8Bit is closing doors and I am, devastated. 8Bit is the company that built Standard Theme, the theme I used to use (changed theme in July 2015) on this blog (writing this on 31 August 2013). Besides the community I have in relationships with people I meet offline and my experience … Continue reading 8Bit: How Your Clients Must Feel If You Closed Doors