The world is a big and small place, all at the same time. Beyond the geography, it is vast in diversity. The Internet and means of transport obliterated time and geographic divides. We now get to meet more people from places and cultures than generations before us. As a result, we’re all talking but don’t always understand each other. This makes creating understanding in diversity critical.
I’ve just had an experience with a service provider I felt I couldn’t articulate well. After a rant to my wife and further thinking, I came up with the phrase: “elusive system failure”. Yep, like most systems when it comes to customer care, it barely serves or saves the customer. At least that’s how I feel right now. The irony is that the very systems put in place to help me, as a customer became the thing that kept me out.
Milestones often trigger reflection. At least for me. I don’t know if I can call today a milestone. Perhaps it is more like the inevitable we all can’t and never will escape. Sounds gloomy, right? Not really. To put it modestly, we all advance in years. Our responses to experiences in the past, are our reality today. I’ve said it before, thinking about the rest of my life doesn’t freak me out. But, here is another year, and I think on the rest of my life, again.
I’m a diligent shopper. I’m that guy who reads every word of contracts. I read manuals. Information empowers. It is even more helpful when you know where it applies. We often fall victim when information is withheld by those claiming to serve us. Not only can we be victims, we can also be the perpetrators.
One of the most iconic artists of the last few decades is undoubtedly Michael Jackson. Dubbed, “The King of Pop”, he entertained, influenced and inspired generations. The evolution of Michael Jackson influenced culture. Makes me think…