Need For A Healthy Cynicism Of Leadership

I wrote about what to do when those you look up to let you down a while ago. One of the most obvious things in that post hides in plain sight. In the title of the post. Do you see it? The thing I’m talking about is the fact that leaders or heroes can let …

Exposing Elusive System Failure

I’ve just had an experience with a service provider I felt I couldn’t articulate well. After a rant to my wife and further thinking, I came up with the phrase: “elusive system failure”. Yep, like most systems when it comes to customer care, it barely serves or saves the customer. At least that’s how I feel …

You Are Not As Immune As You Think

Arrogance of any kind is never healthy. It blindsides and destroys. It is easy to look at how other people live their lives, the decisions they make and think, “That could never be me…” Or, “I could never be that dumb or depraved…” At a safe distance from the crucible it s easy to think …

Don’t Bow To The Pressure When Staking Your Claim

This applies to both life and leadership. There’s the obvious; those things you know you’re about and will never compromise. These are usually things that relate to your mission and values. Though¬†values may take a while to discover and articulate, it is easy to say where you stand when you have. Mission and values are …

Why You Must Never Believe What You Think

You believe many things for different reasons. It could be that you’ve heard something many times. Another reason could be that you heard from someone you respect and trust. Your own thoughts are also a source of your beliefs.¬†Having said that, here’s why you must never believe what you think: