Better Is Good

Compelling vision sounds utopian. It should be. Vision that stirs hearts and inspires action is grand. The kinds of vision I’m talking about can even sound almost impossible. It’s vivid. This clarity is one of the reasons for frustration not only in the face of defeat but in small wins too. Defeat, and sometimes small […]

Why I Thought It Was Important To Appear In Court

Three years ago I was robbed at gun point. One of the most dramatic stories I have to tell. Shortly before it all “went down” I had a sense something unsavoury was about to happen. Somehow that ‘knowing in my knower’ anchored me. I didn’t freak out when it was all going down. As luck […]

The Nature Of Legacies – Remembering People

It’s about a year since Ahmed “Kathy” Kathrada passed away. Kathy fought apartheid alongside icons like Nelson Mandela. Mandela, South Africa and the world at large held Kathy in high esteem. I write this shortly after reading breaking news of Winnie Madikizela-Mandela‘s passing. Winnie fought apartheid. Her and Nelson were married at some point. She […]

How To Complain About A Bad Customer Experience In A Helpful Way

So, you’ve had a bad customer experience. Some people I’ve asked say they don’t engage the company or organisations. Others say they do. I got mixed responses with most people expressing the need to speak up. You should speak up when you’ve had a bad experience from a service provider for two simple reasons. The […]

My One Word For 2018

This might be cliché, but I don’t care: I’m not where I want to be but I’m glad I’m not where I used to be. Revising philosophies isn’t as scary as it used to be. (There’s one thing I fear more than anything else.) I’d like to believe that I’ve been changing my mind for […]