The Nature Of Legacies – Remembering People

It’s about a year since Ahmed “Kathy” Kathrada passed away. Kathy fought apartheid alongside icons like Nelson Mandela. Mandela, South Africa and the world at large held Kathy in high esteem. I write this shortly after reading breaking news of Winnie Madikizela-Mandela‘s passing. Winnie fought apartheid. Her and Nelson were married at some point. She was 81.

For some reason I was thinking about the anniversary of Kathy’s death when I saw the news about Winnie. Hence the references to them. When Nelson Mandela passed away I thought about what makes a great legacy. I wrote some of my thoughts here. Thinking about Kathy and Winnie, again, made me think about the nature of legacies and how we remember people.

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On Being A Slow Reader

One of the reasons I don’t read fiction is that it seems to take me longer than most. I’m no super reader, like Ingrid. She can read and finish a 400-page book in a day. That’ll be a month for me. This is one of the reasons I rarely read fiction. Instead, I listen to or watch fiction. I’m a slow reader. Upfront: being a slow reader hasn’t diminished my love for the written word.

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How To Complain About A Bad Customer Experience In A Helpful Way

So, you’ve had a bad customer experience. Some people I’ve asked say they don’t engage the company or organisations. Others say they do. I got mixed responses with most people expressing the need to speak up. You should speak up when you’ve had a bad experience from a service provider for two simple reasons. The first is that when you make them aware, you give them an opportunity to get better. The other reason: if you protest by taking your business elsewhere, people will lose jobs. So, how to complain about a bad customer experience in a helpful way?

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