It’s about a year since Ahmed “Kathy” Kathrada passed away. Kathy fought apartheid alongside icons like Nelson Mandela. Mandela, South Africa and the world at large held Kathy in high esteem. I write this shortly after reading breaking news of Winnie Madikizela-Mandela‘s passing. Winnie fought apartheid. Her and Nelson were married at some point. She was 81.
For some reason I was thinking about the anniversary of Kathy’s death when I saw the news about Winnie. Hence the references to them. When Nelson Mandela passed away I thought about what makes a great legacy. I wrote some of my thoughts here. Thinking about Kathy and Winnie, again, made me think about the nature of legacies and how we remember people.
One of the reasons I don’t read fiction is that it seems to take me longer than most. I’m no super reader, like Ingrid. She can read and finish a 400-page book in a day. That’ll be a month for me. This is one of the reasons I rarely read fiction. Instead, I listen to or watch fiction. I’m a slow reader. Upfront: being a slow reader hasn’t diminished my love for the written word.
I’ve written tens, even hundreds of thousands of words with the intention of publishing them. While I’ve published some, some of the words got no eyeballs besides mine. That blog unpublished blog post. They rest in a graveyard on my computer. Some of them I deleted. Where do deleted words actually go? Weird thought, right? But why does the blog post I didn’t publish exist?
So, you’ve had a bad customer experience. Some people I’ve asked say they don’t engage the company or organisations. Others say they do. I got mixed responses with most people expressing the need to speak up. You should speak up when you’ve had a bad experience from a service provider for two simple reasons. The first is that when you make them aware, you give them an opportunity to get better. The other reason: if you protest by taking your business elsewhere, people will lose jobs. So, how to complain about a bad customer experience in a helpful way?
One of the biggest and worst reasons businesses fold is bad customer care and or support. One of my pet peeves is bad customer care. The last three words of the last sentence should never exist in the same sentence, but sadly they do. I had one of the least desirable customer experiences. We moved to a new house and have been trying to move our DSL line for a while now.